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Problems with Captcha

Blog Posted by Barry Stebbings: 9/16/2016 5:53:00 AM

Hi,

I am having a problem entering my Captcha code on SoupMail. Upper case letters revert to lower case and Captcha is rejected. This only happens on SoupMail. I can post comments on poems without a problem. Unfortunately this means I cannot even Mail the Soup Team, (hopefully they are reading this). This happens on two different computers and an Android Tablet with different software.

Has any body else esperienced this or does any body have a solution. All ideas will be gratefully recieved.

Barry.

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Tom Arnone

September 16, 2016 at 10:53 AM

This happens to me once in a while if I make a mistake on my first attempt. Hit the browser back button and go back to the original Captcha screen. Hit your browser refresh button. Try again. It works for me.

Barry Stebbings

September 16, 2016 at 1:17 PM

Thanks, Tom. It is good to know I am not the only person with this problem. Barry.

Constance La France

September 16, 2016 at 9:27 AM

Barry, I am not having any trouble with the email captcha and I can use upper or lower case letters it makes no difference, hope you get this resolved ~

Barry Stebbings

September 16, 2016 at 1:15 PM

Thanks B.W. Lower case does seem to work. I thought the Captcha had to be typed as presented. Many Thanks, Barry.

Constance La France

September 16, 2016 at 9:30 AM

Barry, I have sent admin messages from my private email to - [email protected] you may be able to reach them that way.

Jan Allison

September 16, 2016 at 8:15 AM

I've not got a problem with the captcha just when I log on I get an error:-( hugs Jan xx

Barry Stebbings

September 16, 2016 at 8:49 AM

It's frustrating, Jan. I have checked my settings and everything else works. I type the letters in upper case and they revert to lower case on the screen. I have never seen anything like it before! Thanks for the comment. Barry.

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