A couple of weeks before I wrote this, in 2021, I was standing in a hotel lobby as a small group of senior citizens arrived, with their ridiculously small suitcases and their ridiculously inflated expectations. As well-trained as the receptionists were, I could see, by the time the old dears had finally been shunted off to their rooms, that the staff were clearly frazzled.
You should have seen their expressions when another coach-load turned up!