All business success rests on something labeled a sale, which at least momentarily weds company and customer.
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The shah always falls in the end, Saddam always turns on you, and the Saudis always betray you. If we support evil, the long-term price is almost always too high.
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The best leaders... almost without exception and at every level, are master users of stories and symbols.
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If your company has a clean-desk policy, the company is nuts and you're nuts to stay there.
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Management is about arranging and telling. Leadership is about nurturing and enhancing.
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Train everyone lavishly, you can't overspend on training.
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Excellent firms don't believe in excellence -- only in constant improvement and constant change.
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If a window of opportunity appears, don't pull down the shade.
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Bureaucrats write memoranda both because they appear to be busy when they are writing and because the memos, once written, immediately become proof that they were busy.
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You've got to be original, because if you're like someone else, what do they need you for
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The simple act of paying positive attention to people has a great deal to do with productivity.
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Money is the root of all evil, but the foliage is fascinating.
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Nothing is more pleasing and engaging than the sense of having conferred benefits. Not even the gratification of receiving them.
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Brittish skydiver Alfred Peters collided with a sportplane. Peters broke his foot, while the plane crashed and the four people on board died.
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The way to get on with a cat is to treat it as an equal--or even better, as the superior it knows itself to be.
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Underpromise; overdeliver.
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Life is pretty simple You do some stuff. Most fails. Some works. You do more of what works. If it works big, others quickly copy it. Then you do something else. The trick is the doing something else.
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Underpromise overdeliver.
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Formula for success Underpromise and overdeliver.
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