Christmas gift suggestions:To your enemy, forgiveness.To an opponent, tolerance.To a friend, your heart. To a customer, service. To all, charity. To every child, a good example. To yourself, respect.
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We see it in everything from health care customer service to consultants who build projects together. They can work out of their homes. That happens more and more. In our market, your office might be in L.A., but you might be there once a week because you don't have to be. It's all Internet and phone.
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Above all, we wish to avoid having a dissatisfied customer. We consider our customers a part of our organization, and we want them to feel free to make any criticism they see fit in regard to our merchandise or service. Sell practical, tested merchandise at reasonable profit, treat your customers like human beings -- and they will always come back.
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Revolve your world around the customer and more customers will revolve around you.
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The 1990s customer expects service to be characterized by fast and efficient computer-based systems.
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Christmas gift suggestions To your enemy, forgiveness. To an opponent, tolerance. To a friend, your heart. To a customer, service. To all, charity. To every child, a good example. To yourself, respect.
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If you're not serving the customer, you'd better be serving someone who is.
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A satisfied customer is the best business strategy of all.
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Make a customer, not a sale.
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When handling a customers complaint, remember: If you can't fix it, don't drop it.
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There are only two ways to get a new customer: 1. solicit a new customer any way you can. 2. Take good care of your present customers, so they don't become someone else's new customers.
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Every company's greatest assets are its customers, because without customers there is no company.
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If you don't care, your customer never will.
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Worry about being better; bigger will take care of itself. Think one customer at a time and take care of each one the best way you can.
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To my customer: I may not have the answer, but I'll find it. I may not have the time, but I'll make it. I may not be the biggest, but I'll be the most committed to your success.
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Doing a great job and not meeting the customer's objectives is as useless as doing a poor job within the customer's objectives.
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Look through your customer's eyes. Are you the solution provider or part of the problem?
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Your customers will get better when you do.
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If you love your customer to death, you can't go wrong.
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