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The Neal Spiel

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Yes, this is a true story!

Back in the day, to earn my way I added minutes to callings cards for which clients would pay To avoid impropriety Their address was required for security. One day a gentleman called in named Neal, But his address he would not reveal! "I don't understand," he whined, "why do you pry?" "Sir," I said, "it's just something we must verify." "Well, I think you're invading my privacy!" "Sir, my employer requires it for legitimacy- Since the credit card number is already stored, it's to confirm the charge is above-board." At this he sniffed and then claimed The address was still the same As the one listed under his name. I sighed, "Sir, I may just be a clerk, But it must be specific, 'It's the same,' just won't work." Around and around on this point we went Until my patience was tapped, my energy spent. "So, Neal," I said to end the fight, "I show it is 72 Moss St, is that right?" "Yes, it is," he agreed immediately. "Now that's funny, I don't see how that could be, Since that's MY address, and I know you don't live with me!" "Oh, um-" click! and there the call ended- But that wasn't my address, I only pretended! 7/30/18 Fool Me Once contest Sponsored by Brenda Chiri

Copyright © | Year Posted 2018




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Date: 8/29/2020 11:35:00 PM
Brilliant, both your strategy and your poem of the Neal Spiel. Is this a true story? Did you think up that ploy on the spot, or were you prepared in advance for such a scenario? I just love how you versified this encounter into a poem, Michelle. Thank you for directing my attention to this... ah, the things you customer service reps had to endure!
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Date: 8/18/2018 5:24:00 PM
LOL!
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Michelle Faulkner
Date: 8/20/2018 7:09:00 PM
Thx!
Date: 7/31/2018 7:28:00 AM
Very clever of you! Articulated well too!! Well done!........80)
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Michelle Faulkner
Date: 7/31/2018 1:51:00 PM
Thanks, Pat, appreciate it!
Date: 7/30/2018 3:12:00 PM
This poem is hysterically to those of us who used to be phone "whores" and I am proud to say I was one of them. I know that term does not apply to you, but we used to call ourselves that, for fun.
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Michelle Faulkner
Date: 7/30/2018 3:30:00 PM
Thanks, Caren! I have worked in many a call center (no, not the naughty ones!)
Date: 7/30/2018 3:02:00 PM
Ha! Awesome ;) Good luck in the contest! xomo!
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Michelle Faulkner
Date: 7/30/2018 3:28:00 PM
Thanks, Maureen!
Date: 7/30/2018 2:52:00 PM
Michelle, what a great true story! And I love the word "spiel." I use it all the time; but where I live now no one seems to know what it means except the other transplanted northerners :)
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Michelle Faulkner
Date: 7/30/2018 3:28:00 PM
Thanks, I can't remember the last time I used 'spiel'!

Book: Shattered Sighs