Notes About The Poem

Yes, this is a true story!

The Neal Spiel

Back in the day, to earn my way
I added minutes to callings cards for which clients would pay
To avoid impropriety
Their address was required for security.

One day a gentleman called in named Neal,
But his address he would not reveal!
"I don't understand," he whined, "why do you pry?"
"Sir," I said, "it's just something we must verify."

"Well, I think you're invading my privacy!"
"Sir, my employer requires it for legitimacy-
Since the credit card number is already stored,
it's to confirm the charge is above-board."

At this he sniffed and then claimed
The address was still the same
As the one listed under his name.

I sighed, "Sir, I may just be a clerk,
But it must be specific, 'It's the same,' just won't work."
Around and around on this point we went
Until my patience was tapped, my energy spent.

"So, Neal," I said to end the fight,
"I show it is 72 Moss St, is that right?"
"Yes, it is," he agreed immediately.
"Now that's funny, I don't see how that could be,
Since that's MY address, and I know you don't live with me!"

"Oh, um-" click! and there the call ended-
But that wasn't my address, I only pretended!

7/30/18
Fool Me Once contest
Sponsored by Brenda Chiri
Copyright © | Year Posted 2018

Poem

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Watt Avatar
August 29, 2020 at 11:35 PM
Brilliant, both your strategy and your poem of the Neal Spiel. Is this a true story? Did you think up that ploy on the spot, or were you prepared in advance for such a scenario? I just love how you versified this encounter into a poem, Michelle. Thank you for directing my attention to this... ah, the things you customer service reps had to endure!
Rodrigues Avatar
August 18, 2018 at 5:24 PM
LOL!
Faulkner Avatar
August 20, 2018 at 7:09 PM
Thx!
Adams Avatar
July 31, 2018 at 7:28 AM
Very clever of you! Articulated well too!! Well done!........80)
Faulkner Avatar
July 31, 2018 at 1:51 PM
Thanks, Pat, appreciate it!
Krutsinger Avatar
July 30, 2018 at 3:12 PM
This poem is hysterically to those of us who used to be phone "whores" and I am proud to say I was one of them. I know that term does not apply to you, but we used to call ourselves that, for fun.
Faulkner Avatar
July 30, 2018 at 3:30 PM
Thanks, Caren! I have worked in many a call center (no, not the naughty ones!)
Pigeon Tart Avatar
July 30, 2018 at 3:02 PM
Ha! Awesome ;) Good luck in the contest! xomo!
Faulkner Avatar
July 30, 2018 at 3:28 PM
Thanks, Maureen!
Toney Avatar
July 30, 2018 at 2:52 PM
Michelle, what a great true story! And I love the word "spiel." I use it all the time; but where I live now no one seems to know what it means except the other transplanted northerners :)
Faulkner Avatar
July 30, 2018 at 3:28 PM
Thanks, I can't remember the last time I used 'spiel'!
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