Press One For-----------
How I long for the days of yore when telephone communication,
Was with a living, breathing mortal in meaningful conversation!
Nowadays, when conducting business, much too often I hear,
A mechanical voice spewing perplexing babble in my weary ear!
First, I listen to a litany of their days and hours of operation!
A spiel about their products and a history of the organization!
"Your call will be taken in the order in which it was received!"
Already, I've waited twenty minutes - I feel I've been deceived!
I hear that hollow voice again but much to my chagrin,
The dreaded 'Press This Number' game is about to begin!
Having been offered many options, at that vacuous voice I shout!
I become so irate I hardly remember what I was calling about!
"Press One if you are a new customer -Two if you have an account;
Press Three if you need repair service - Four for a bank discount;
Press Five to pay your bill - Press Six to change your address!"
Lord, I'm losing patience! Help me out of this miserable mess!
On and on it goes ad infinitum like some Gregorian chant!
I'd like to talk to a representative but it seems that I can't!
Ah! At last! A person is on the line but I'll need a translator.
Alas, it's some guy talking funny on the other side of the equator!
Robert L. Hinshaw, CMSgt, USAF, Retired
© All Rights Reserved
Tied for No. 7 in Natalie Fllikkema's "Talkin' Technology" Contest - July 2011
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