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Customer Service

I took on a job I thought that I liked,
a service I have to provide.
Giving customers help with things that go wrong
always makes me feel happy inside .

For many long years I have done really well
and I’m sure it is me who knows best.
If it wasn’t for me and my colleagues alike
then our Company would cease to exist!

Do I really believe what my boss says to me
that our profits are on a decline
and that losing our way we will go bust one day,
but surely that’s his job not mine.

He said we must change, yes, alter our ways,
our customers want so much more,
I’ve been here for years and I know I know best,
I told him “I’ve heard it before”.

Now there’s targets he’s set and I’m asked everyday
does my part really help to provide
a reason for me to remain on their pay,
do I do what we need to survive.

Our Company now makes a profit, I’m told
but I groan and complain everyday.
I’m good, don’t you know, I really think so,
why check ...’cause it best just ‘my’ way.

The problems you see are theirs, it’s not me,
they’re caused by those people inside.
If you left it to me and let us run free
we’d be happy and bring back our pride.

The rules are quite clear, I must just do my job,
I’m expected to now get in line
and give to my customer, colleagues and boss
what they ask and meet their needs not mine.

I now see it’s my role to provide what they say
though sometimes I may disagree.
I really must try to stop judging them
and look so much closer at me.

If they make a mistake, and I know that they will,
and I’m sure it will show with hindsight.
I’ve got to admit that I’ve often been wrong
at times when ‘I’ thought I was right.

So I now do my job by the rules he has set
for there’s things that I just couldn’t see.
By helping our Company try to survive
my boss was just working for me! 

Ivor G Davies

Copyright © Ivor Davies | Year Posted 2015

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