Customer Service

I took on a job I thought that I liked, a service I have to provide. Giving customers help with things that go wrong always makes me feel happy inside . For many long years I have done really well and I’m sure it is me who knows best. If it wasn’t for me and my colleagues alike then our Company would cease to exist! Do I really believe what my boss says to me that our profits are on a decline and that losing our way we will go bust one day, but surely that’s his job not mine. He said we must change, yes, alter our ways, our customers want so much more, I’ve been here for years and I know I know best, I told him “I’ve heard it before”. Now there’s targets he’s set and I’m asked everyday does my part really help to provide a reason for me to remain on their pay, do I do what we need to survive. Our Company now makes a profit, I’m told but I groan and complain everyday. I’m good, don’t you know, I really think so, why check ...’cause it best just ‘my’ way. The problems you see are theirs, it’s not me, they’re caused by those people inside. If you left it to me and let us run free we’d be happy and bring back our pride. The rules are quite clear, I must just do my job, I’m expected to now get in line and give to my customer, colleagues and boss what they ask and meet their needs not mine. I now see it’s my role to provide what they say though sometimes I may disagree. I really must try to stop judging them and look so much closer at me. If they make a mistake, and I know that they will, and I’m sure it will show with hindsight. I’ve got to admit that I’ve often been wrong at times when ‘I’ thought I was right. So I now do my job by the rules he has set for there’s things that I just couldn’t see. By helping our Company try to survive my boss was just working for me! Ivor G Davies