Riding Amtrak's coach surrounded me with people talking loudly, so I moved to the quiet car. The conductor came by and made an announcement with ear piercing ferocity about the rules. "It's like a library," he said. As he was yelling, I got up to throw away some litter and said to him, "Why not speak a bit more softly?" Let's just say he didn't respond well. Not the best trained indvidual from a customer service standpoint. Most of the Amtrak people I've dealt with seem much nicer than that. For example, on the return trip, my leg was cut by the metal under the seat as I sat down. I plan to send a letter to their chairman suggesting they put a rubber piece over the metal since I can't be the only one this ever happened to.