When Customer Service Loses Its Way

When customer service forgets its name
and kindness dims to a fading flame ,
RESPECT grows thin and help grows small--
you start to wonder if they care at all…

She grew so harsh, as if kindness were a chore!

She pressed like a child, fierce in what she required,
never stopping to see how your body was tired.
She urged you to read - though the words turned to haze,
not caring your blurred eyes had reached their fading phase…

You try to rest inside that cramped small room ,
But comfort never seems to find its bloom.
No fan to stir the thick and weighted air ,
Just crowded bodies coughing everywhere…

You suffer through each careless, noisy burst
and peace , it seems , is always the one cursed.

And when all they care about is what they can gain,
not noticing your tired body or the strain,
it hits you somewhere deep, a quiet kind of sore…
some people put money first, nothing else anymore.



written_12072025_PandaLodge HomeStay
Copyright © | Year Posted 2025

Poem

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Etgen-Baker Avatar
December 7, 2025 at 5:26 PM
a sad commentary on life in today's world....'money, and nothing more. 'Yes, customer service has definitely lost its way
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