The Website Helped Me in No Way

I spent two hours on the website trying to renew my license new system installed in January Much easier they said My husband spent an hour on it He brought me their phone number Call them, he suggested I could not get a person, only a recorded message If you are in group A, press 1 If you are in group B, press 2 If you are in group C….. I did not know what group I was in That is on a teensy postcard we had accidentally thrown away I resolved to try the next day Spent half an hour on the phone when I noticed online help I called the number The lady talked me through steps one through eight. I cannot help you past this step, she informed me. It has to be the director of your group. Which group are you in?