Support War

Support War Surprisingly it wasn't Brian's account Where the war happened It was bad and bitter and abrupt The reps were struggling Their job was hard not just calls They weren't updated on their stats A very important BPO metric All got their info on this good or bad Their Team Leader simply didn't tell them Some stats are hourly some daily others monthly The daily and weekly ones matter The reps know if they're doing fine There was a meeting of support The boss was there and said it To the supervisor in question You either resign or I terminate you And the Team Leader resigned immediately This was like a war all out to win or lose The SOM went too far missing a step The reason why above all why Why the reps were not updated on their stats Was it just one TL or were more affected By a system issue or job issue Or was the sup simply not bothered Ignoring their reps stats and waiting For the chop which came like a sword Now a new sup is needed to lead the team The managers always need to remember Always ask the reason why Brian scratched his head Not even his old B2B account With the Fake god was that bad For even then there was communication