Support War
Support War
Surprisingly it wasn't Brian's account
Where the war happened
It was bad and bitter and abrupt
The reps were struggling
Their job was hard not just calls
They weren't updated on their stats
A very important BPO metric
All got their info on this good or bad
Their Team Leader simply didn't tell them
Some stats are hourly some daily others monthly
The daily and weekly ones matter
The reps know if they're doing fine
There was a meeting of support
The boss was there and said it
To the supervisor in question
You either resign or I terminate you
And the Team Leader resigned immediately
This was like a war all out to win or lose
The SOM went too far missing a step
The reason why above all why
Why the reps were not updated on their stats
Was it just one TL or were more affected
By a system issue or job issue
Or was the sup simply not bothered
Ignoring their reps stats and waiting
For the chop which came like a sword
Now a new sup is needed to lead the team
The managers always need to remember
Always ask the reason why
Brian scratched his head
Not even his old B2B account
With the Fake god was that bad
For even then there was communication
Copyright © Nick Armbrister Jimmy Boom Semtex | Year Posted 2023
Post Comments
Poetrysoup is an environment of encouragement and growth so only provide specific positive comments that indicate what you appreciate about the poem. Negative comments will result your account being banned.
Please
Login
to post a comment