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Satisfaction Guaranteed

“The customer is always right”
Is what they used to say
Way back when problems got resolved
Much better than today.

Yet there are certain companies
That still believe it’s true
And they will work until
You’re satisfied with what they do.

To prove the point, I had today
An online service “chat”
And to that representative,
I’d like to tip my hat.

She tried a lot of different things
So I would be content.
Our little “chat” was worth the time
And money that was spent.

Though satisfaction lately’s
Oft in very short supply,
I’d recommend the service reps
Who work for Shutterfly.



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  1. Date: 9/18/2014 10:31:00 PM

    yes, service ain't what it used to be, but it's so wonderful to see businesses that still care. I don't know anything about Shutterfly!!! Is it an airplane or something to do with a camera? hahaha
  1. Date: 9/18/2014 5:26:00 PM

    I entered my complaint today somewhere they didn't care. I ended up with no return for what had not been there. The truth was told for what was sold with out a policy. So now my bank account is dry, with nothing left for me. Awesome job once again ilene. You tell a tale, but with such skill and style. Peace. :)
  1. Date: 9/18/2014 5:57:00 AM

    Hi Ilene, I'm glad you found somewhere where you god good service. That's as rare as rocking horse droppings these days. Nice write, my friend....peter
  1. Date: 9/17/2014 9:13:00 PM

    I agree. Fewer and fewer it seems care if the customer is satisfied or not but then expect a positive 'customer service rating'. Nice poem with a good message and then acknowledging appreciation, another needed message for today's time. :) <3
  1. Date: 9/17/2014 8:07:00 PM

    Great endorsement Ilene!! I love working with a company committed to good old fashion values!