One In a Million

Picture this: you make a call To straighten out a bill. Of course, what you expect’s a battle Being fought uphill. Instead, you get dear Caroline Who listens and who hears, Which you have not experienced In many, many years. She takes your information down And keeps you on the line. You aren’t put on hold Or disconnected by design. She does a little research ‘Cause she really wants to solve What the problem is, no matter who Or what it does involve. She tracks down radiology And gets them on the phone – (A 3-way call!) explaining In a calm and measured tone. I’m blown away to learn that such A person still exists. For those of you whose skepticism Naturally persists… I understand your reasons For the playing field is bleak But with luck you may find Caroline, An agent quite unique!