Gratuity Is Not Included

Service workers wearing fake smiles perform for the customer. Catering to their needs; pretending. Insecure bosses put the pressure on making it known that you are replaceable. Treated as a number, employees wear name tags. Told what to wear and that opinions don't matter. Corporate policies drive the machine and the answer lies in the picture book. Great emphasis put on consistency, resulting in robotic behavior that is rewarded. Individuality is highly discouraged. In matching uniforms to represent a company; divided into groups and stereotyped. A job well done is expected without acknowledgement but mistakes are called out from the other side of the window. Two faced co-workers throw you under the bus and get tongue tied when confronted. It's obvious that their own insecurities drive such behavior. The bigger person feels compassion. Walking on egg shells in their presence and justifying his behavior with hard work. Fools buy into the lies and carry it's message with confidence. Creating an image of someone they don't even know. Judge mental mentalities that boost egos at the expense of someone else. Ambivalence is rare in this word of mouth to mouth industry and your secrets aren't safe. Gossip queens give dirty looks and stick up their noses. Little do they know that they actually know so little. Often shocked when they find out the truth. I see through this transparent behavior and I don't get involved. I'm too old for the drama and my time isn't wasted on such issues. These attitudes are contagious and so easily adopted. Breaking the cycle and avoiding it's virus, calls for a man with life experience. Someone who has already been through this and been in the shoes that they wear. It takes an open mind built on a foundation of acceptance. This is an attitude that cannot be taught, closed minds won't listen. Lead by example, an impact can be made. Lowered expectations influence less judgement. People are born into a harsh world and at the end when the waitress presents you with the check; gratuity is not included.