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Customer Service

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Below is the poem entitled Customer Service which was written by poet ilene bauer. Please feel free to comment on this poem. However, please remember, PoetrySoup is a place of encouragement and growth.

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Customer Service

The bill declared, in bright red ink,
“Your payment’s overdue.
We’ll hand it to collectors
If your check’s not coming through.”

Insurance said they’d paid it;
Prior phone calls should’ve ended it.
At last I reached a human
Who, quite shockingly, amended it.

Not only that, he went beyond
And then apologized.
I must admit, such virtue
Left me more than just surprised.

I’ve gotten used to business folk
Where nasty is the norm.
How rare to find a person who
To meanness won’t conform.

Although I hated being charged
For what I didn’t owe,
I learned civility’s not dead
And that’s so nice to know!

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  1. Date: 12/6/2012 1:11:00 PM
    I'm amazed once and a while, how someone does it with such style. Just when you think it's all for naught. They say they're sorry, they forgot. Please let me get that, it's our fault. We'll simply put this to a hault. Have a lovely day Mam. :)

  1. Date: 11/27/2012 8:59:00 AM
    Beautiful it made me feel good :)

  1. Date: 11/27/2012 6:59:00 AM
    Love this, and you are right it is so nice when someone on the end of the phone can deal with things civilly and correctly xx

  1. Date: 11/27/2012 4:58:00 AM
    ilene your real life poetry is legendary, and if it is not ,well it darn well should be... brilliant is this