Customer Service

The bill declared, in bright red ink, “Your payment’s overdue. We’ll hand it to collectors If your check’s not coming through.” Insurance said they’d paid it; Prior phone calls should’ve ended it. At last I reached a human Who, quite shockingly, amended it. Not only that, he went beyond And then apologized. I must admit, such virtue Left me more than just surprised. I’ve gotten used to business folk Where nasty is the norm. How rare to find a person who To meanness won’t conform. Although I hated being charged For what I didn’t owe, I learned civility’s not dead And that’s so nice to know!